Contact Kato support

Email support@getkato.io when you cannot resolve an issue with the guidance in this help center.

What to include

• The email address on your Kato account.
• Your workspace name.
• The device and browser or app you are using.
• What you expected to happen.
• What happened instead.
• The approximate time the issue occurred.
• A screenshot or short recording when it helps explain the problem.

Do not send passwords, authentication codes, full payment card details, or other secrets.

Account access

If you cannot sign in, contact us from the email address associated with your account whenever possible. We may ask for additional information to verify the request before making account changes.